FAST SHIPPING:

• We promise to process and submit your order to the shipping warehouse SUPER FAST! -- normally within a couple of hours but always the same business day that make your order!

• Orders received by 9 pm EST will normally ship from the warehouse in 2 to 3 business days after you place your order. Note: During very busy sales periods, shipping may take a couple of days longer. SO, PLAN AHEAD & ORDER NOW!!

• And your order will normally arrive within 2 to 6 business days AFTER the day it ships! For example , west coast usually take 2 to 3 business days while east coast orders usually take 5 to 6 business days, after the day it ships. Estimated transit times DO NOT INCLUDE the day it is shipped, weekends or holidays. All U.S. shipping is from warehouses located in the United States. We do not ship directly to any other countries except Canada but can ship to any U.S. port.

EXAMPLE: If you place your order online before 9:00 p.m. EST on a Sunday, your order will normally ship by Tuesday or Wednesday. If your estimated transit time is 3 business days (Wed, Thurs, Fri), your estimated delivery day is Friday or Monday!

• AGAIN, during busy sales periods, it may take a couple of days longer to ship from the warehouse and, during holiday periods, shipping transit times may take a day or so longer as well.

SO, DON'T WAIT! CALL TOLL FREE 877-241-2817 option 1 or DIRECT TO 727-474-9992 and ORDER NOW!

IF YOU ARE LATE IN ORDERING, DON'T DESPAIR! You can still place a picture in a gift box and they will have their scooter or bike just a couple of days later. Just let us know that you need a picture when you order and we will email you a high resolution color picture of your scooter or bike that can be printed. Also, although expensive, expedited shipping of our electric bicycles is available using services such as FedEx 2Day and FedEx Standard Overnight. See below.

Order Online 24 hours a day, 7 days a week through our secure shopping cart. Internet orders placed by 9:00 p.m. EST, 7 days a week, will normally ship within 2 to 3 business days.

Order by phone: 877-241-2817, extension 1. Our phone orders desk is open Monday through Friday from 10:00am to 6:00pm EST and 11:00am to 2:00pm on Saturday. It is our policy to respond to all emails, phone calls and fax immediately whenever possible but always within 24 hours during business hours. Often, we are available by phone later so feel free to call and leave a message after-hours. When we see your phone message, even if it is after hours on Saturday, we will call you back! We are closed on Sunday.

Note:

Estimated Transit Times:

Most scooters, bikes, mopeds, and mobility scooters are shipped to your location from warehouses located in Arizona or Southern California. Estimated transit times after the day the product is shipped are as follows:

Note: Delays can occur to the delivery of your package due to inclement weather, truck breakdowns, and other unforeseen factors. Accordingly, the above transit times are estimates only and are not guaranteed.

Transparency in Shipping Costs:

Unlike some others, we believe that customer's should know up front the exact cost of shipping their purchase BEFORE they enter all their address and credit card information into the shopping cart. Accordingly, we indicate the exact cost of standard ground shipping up front at the top of each product's main web page immediately below the "Add to Cart" button. And we work to keep our shipping costs as low as possible through negotiation with our carriers. There are no hidden additional fees* that are added as you make your order in our shopping cart, just the one simple price you see when you first view our products.

To make it our prices even more transparent, we have included FREE SHIPPING with most of the products we sell. Of course, FedEx, UPS and other shipping companies do not ship for free. So, we have incorporated our cost for shipping in the sales price for these products. This way, you can be confident that you getting the best price for your purchase.

Shipments going to difficult-to-access areas (e.g., highly congested areas or locations which can only be reached by ferry) or to very remote locations may incur an additional service charge. This is rare. You will always be notified of any additional shipping costs provided with the option to accept or decline them.

For information or to find out about expedited shipping, see below.

Package Ground Shipping:

All electric stand-up scooters and and all electric bicycles (but not electric moped bikes) are shipped to your residence or business in the U.S. lower 48 states† using services such as FedEx Package Ground. We do not ship directly to any other countries except Canada† but can ship to any U.S. port.

Orders placed by 9:00 p.m. EST will normally ship within 2 to 3 business day. You will receive an e-mail with the shipping confirmation, the name of the shipper, and tracking number after your shipment is prepared.

U.S. Time Zones

† Our electric bikes are eligible for shipment to Canada. Additional shipping costs apply. Call us for your door-to-door cost which includes shipping to Canada, Canadian taxes, and the broker fee for handling Canadian customs.

EXPEDITING SHIPPING OF ELECTRIC BICYCLES IS AVAILABLE USING 2ND DAY OR OVERNIGHT SHIPPING:

Additional cost of expedited shipping: You should expect to spend from an ADDITIONAL $150 to $250 for expedited 2nd Day shipping of electric bicycles or an ADDITIONAL $250 to $350 for Overnight shipping of electric bicycles. Rates vary with transit distance, weight and size of the package.

NOTE: 2nd Day and Overnight shipping is not available for mopeds, trikes and mobility scooters, which are only shipped by Freight trucking companies.

CALL US AT 877-241-2817! Orders for expedited shipping can ONLY be placed by phone.

Freight Shipping:

Because of their greater size and/or weight, all moped bikes, trikes and mobility scooters are shipped by freight carrier strapped securely to wooden pallets.

We use various freight carriers including Vitran, Old Dominion, Central Freight Lines, Estes, Saia and R+L for freight shipments going to the 48 lower states and to Canada†. We do not ship to other countries except Canada† but can ship to any U.S. port.

† Our electric moped, trikes and mobility scooters are eligible for shipment to Canada. Additional shipping costs apply. Call us for your door-to-door cost which includes shipping to Canada, Canadian taxes, and a broker fee for handling Canadian customs.

**All freight shipments must include the customers phone number. The carrier will phone the customer to a delivery date and time window. Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery. See inspection instructions below. If the carrier does not have the correct phone number or cannot reach you, your shipment will be delayed.

The freight delivery company is not responsible for carrying the item into the building.

Since your package is likely to be heavy and large, we recommend that you have someone with you to help move the item to a safe location. The shipping charge does not include inside delivery, removal of cartons, or assembly.

**Freight shipments going to residences and businesses with New York City zip codes beginning with 100-104 and 110-112 will incur a $200 additional service charge. There is no exception for this fee as all freight carriers are charging more for these NYC zip codes. To avoid delays in processing your order, please select this option if applicable in the shopping cart. If you are able to pick it up at the freight carriers service center or if you have a business with a loading dock that is regularly used by freight trucking companies, you can avoid this $200 additional fee. Call us for details. NOTE: This additional fee only applies only to freight shipments, not to package shipments of our electric bicycles.

**Freight shipments going to other difficult-to-access areas (e.g., congested areas or locations which can only be reached by ferry) or to very remote locations may incur an additional service charge. This is rare. You will always be provided with the option to accept or decline any additional shipping costs.

All freight delivery options are selected in the shopping cart.

Additional Shipping Details:

We do not ship to P.O. Boxes, APO's or FPO's. We do not offer COD.

1. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

2. Please allow for additional shipping and handling time for all items shipping via a freight trucking company. These items cannot be expedited.

Inspecting For Shipping Damage - A Vital Customer Responsibility:

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. While shipping damage is now rare because of the way that these products are currently packed and shipped, gross carelessness by the shipping company, such as dropping the container or shoving the metal blades of a forklift through the container can still happen.  

INSPECTION OF SHIPPING CARTON: Carefully inspect the packaging. It is normal for the carton to show some wear. However, if you receive your purchase with obvious damage to the shipping box or container (holes, tears, broken boards, etc.), you must follow the steps below. IMPORTANT: If you do not follow these steps, you assume full responsibility for any shipping damage -- not the shipper, not the distributor and not High5Scooters!

DO NOT REMOVE YOUR PURCHASE FROM THE DELIVERY CARTON AND DO SIGN THE DELIVERY RECEIPT UNTIL YOU HAVE INSPECTED YOUR PURCHASE AS DESCRIBED BELOW!

1. SIGNIFICANT DAMAGE TO YOUR PURCHASE: Without removing your purchase from the shipping container, if you find significant damage to your purchase, you should REFUSE the shipment right then. DO NOT ACCEPT DELIVERY. So that a claim can be filed against the shipper as soon as possible, before the driver leaves, take pictures of the damage to the shipping carton and to your purchase with a cell phone or digital camera (borrow one if you have to). Then, within 24 hours, email service@high5scooters.com providing explanation of what happened, that you refused the shipment, and attach pictures of the shipping damage. [Note: If you refuse delivery for any reason other than documented significant shipping damage or delivery of a different product than you ordered, you accept responsibility for all actual shipping costs and a 20% restocking fee.]

2. NO OBVIOUS DAMAGE TO YOUR PURCHASE: If there is damage to the carton but you can find no obvious damage to your purchase, make a note of the damage to the carton on the shipping receipt and mark "damage to contents subject to further inspection", sign and date it. Have the delivery person also sign the shipping receipt and leave a copy for your records. Before the driver leaves, take pictures of the damage to the carton as this will help in filing a claim with the shipper should any shipping damage to the product be later discovered.

3. MINOR DAMAGE TO YOUR PURCHASE: If there is only minor shipping damage that can be handled by a replacement part (such as cosmetic damage to a piece of the plastic fairing), be sure to have the delivery driver make a note of it on the delivery manifest and keep a copy for yourself.  Take detailed photographs of the damage. Within 48 hours, email service@high5scooters.com providing an explanation of what happened and attach pictures of the shipping damage both to the shipping container and to your purchase. Parts to replace those damaged in shipping will then be mailed to you.

LATER DISCOVERY OF SIGNIFICANT SHIPPING DAMAGE: If later, during the unpacking and removal of your purchase from the carton, you discover significant shipping damage, immediately stop the unpacking and removal process. Take pictures of the damage. Take a picture of your shipping receipt with the note of damage to the shipping carton. As soon as possible, email service@high5scooters.com providing an explanation of what happened and attach pictures of the shipping damage and of the shipping receipt so that a claim can be filed with the shipper. Once the claim has been filed with the shipper and then your purchase has been picked up by the shipper, a new replacement will be shipped to you from the warehouse!

Tracking Your Order

To find your order status, check your e-mail. Within one business day after your purchase is shipped, you will receive an email entitled "High 5 Scooters Shipment Notification" that provides a tracking number by which you can follow the transit of your purchase to your location. The tracking information is accessible through the carrier’s website. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders for small items such as parts are sometimes delivered via a carrier that does not offer the ability to track a package.

If you still have questions about your order, please contact us via e-mail to service@high5scooters.com .